Greetings from Celebron Solutions.....
Please find below immediate requirement with one of our esteemed client...
Kindly share me the updated profile to email@example.com,if you are interested.
Job: Technical Support Executive
Job Location: Indore
Notice Period: Immediate
• Excellent communication Skills
• Sound Technical Knowledge of DNS & Web Hosting
• Basic knowledge of Perl, CHI, HTML, Java & e-commerce
• Intermediate knowledge of MS Office suite, include Excel
• Good Customer service & interpersonal Skills
• Ability to Multi task
• Good Typing Speed (25-30 w.p.m.)
• To Provide world class service to all small business customers in a customer centric environment
• Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer tools
• Assisting customers with inquiries while providing consultative support and recommendations
• Document in detail all interactions with customers
• Effectively articulate complex information to a variety of technical and non technical customers
• Educate customers on products. Help customers to be successful
• Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
• Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and Customer Satisfaction Rating.
If you have any queries then feel free to contact me on +9140-65556623.